Refund Policy

udansa Premium is a digital service that is activated immediately after purchase. Therefore, we only refund payments as required by law. You can cancel your subscription at any time: it will then continue until the end of the paid period and will not renew.

There is no statutory right of withdrawal for courses and events with a fixed date, as the provider's cancellation policy applies. For course subscriptions, ongoing courses without a fixed end date, and installment plans, you have a 14-day right of withdrawal (Section 5). You can withdraw at any time using the "Withdraw from contract" function at the bottom of every page on udansa.com.

When purchasing through our website, Paddle.com Market Limited ("Paddle") is the seller and "Merchant of Record". Paddle handles payment, invoicing, taxes, and refunds. The Buyer Terms and the Refund Policy of Paddle also apply.

Right of withdrawal. As a consumer in the EU, EEA, Switzerland, or the UK, you have a statutory right of withdrawal of 14 days from the conclusion of the contract. You must declare your withdrawal to Paddle, e.g., via the link in your purchase confirmation or via paddle.net. You can also declare it using the "Withdraw from contract" function at the bottom of every page on udansa.com, and we will then forward it to Paddle. Because the premium features are activated immediately at your express request, the following applies:

• For the ongoing premium service, you owe compensation for the value of the service provided up to the time of withdrawal. You will therefore only receive a refund for the portion corresponding to the remaining term.
• For digital content that has already been provided to you (e.g., downloaded generated music tracks), the right of withdrawal expires if you agreed during the ordering process that we would deliver immediately and confirmed that you would thereby lose your right of withdrawal.
• The right of withdrawal applies to the initial purchase of a subscription, not to renewal payments, unless otherwise provided by law.

No further refunds. Beyond this, we do not refund payments, including partial refunds for cancellations during an ongoing billing period, for non-use, or for forgotten cancellations. Exceptions are cases where the law requires a refund, such as defects that we do not remedy, the cancellation of an annual subscription after the end of the initial term (in which case we will refund the time after the end of the one-month notice period on a pro-rata basis), or if we terminate the contract for reasons for which we are responsible.

Purchases in our apps are handled by Apple or Google. You can only request refunds there: at Apple via reportaproblem.apple.com, and at Google in your Google Play account under "Subscriptions". We cannot refund or cancel App Store purchases ourselves.

• Website subscription (Premium): via "Cancel contracts here" at the bottom of every page, via the link in the email from Paddle, or by email to hi@udansa.com.
• App subscription (Premium): in the subscription settings of your iPhone or Google Play.
• Course subscription at a dance school (booked via udansa): via "Cancel contracts here" at the bottom of every page or by email to hi@udansa.com. We will confirm receipt immediately by email, forward the cancellation to the dance school, and stop the direct debit at the end of your notice period. The term and notice period are stated in the offer and in your booking confirmation; after any minimum term, the notice period is a maximum of one month.
After cancellation, Premium remains active until the end of the paid period. Monthly subscriptions end at the end of the current month. Annual subscriptions end at the end of the initial term; thereafter, they can be cancelled with one month's notice.

The contractual partner for courses and events is the respective provider (dance school, organizer); udansa acts as an intermediary for the booking and accepts payment on their behalf.

• Courses and events with a fixed date: For courses and events that take place on a specific date or within a pre-determined period (e.g., a workshop on a specific day or a course with fixed dates), there is no statutory right of withdrawal (Section 312g (2) No. 9 of the German Civil Code). The cancellation conditions displayed to you during booking apply.
• Course subscriptions, ongoing courses without a fixed end date, and installment plans: Here you have a 14-day right of withdrawal. Details can be found in the cancellation policy in Section 5.
• Cancellation: If a course or event is cancelled, you will receive the full amount paid back, including the service fee.
• Box office and ticket sales by the organizer: Offers with "Tickets at the box office" or "Tickets from the organizer" are not booked and paid for via udansa. The organizer's conditions apply exclusively to returns and refunds.

This policy applies to participation contracts with a provider that you have concluded as a consumer via udansa and that do not take place on a specific date or within a pre-determined period. It is also displayed to you before booking and sent with the booking confirmation, where it includes the name, address, and email address of your provider.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us-the provider with whom you concluded the contract (name, address, and email address are in your booking confirmation and in the "Contractual Partner" section of the booking), also reachable via udansa GmbH, c/o Impact Hub Dresden, Trompeterstraße 5, 01069 Dresden, email: hi@udansa.com-by means of a clear declaration (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You can also use the withdrawal function "Withdraw from contract" on udansa.com or the model withdrawal form below, although this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments we have received from you without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. We will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.

If you requested that the service begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you inform us of the exercise of the right of withdrawal regarding this contract, compared to the total scope of the services provided for in the contract.

Model withdrawal form

(If you want to withdraw from the contract, please fill out this form and send it back.)

- To [Name, address, and email address of the provider according to booking confirmation], c/o udansa GmbH, Trompeterstraße 5, 01069 Dresden, hi@udansa.com:
- I/we (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service (*)
- Ordered on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if notified on paper)
- Date
(*) Delete as appropriate.

Questions regarding payments, refunds, cancellations, and withdrawals: hi@udansa.com. udansa GmbH, c/o Impact Hub Dresden, Trompeterstraße 5, 01069 Dresden.