Refund Policy

udansa Premium is a digital service that is unlocked immediately after purchase. We therefore only refund payments where the law requires it. You can cancel your subscription at any time - it then stays active until the end of the paid period and does not renew.

For purchases on our website, Paddle.com Market Limited ("Paddle") is the seller and Merchant of Record. Paddle handles payment, invoicing, taxes and refunds. Paddle's Buyer Terms and Refund Policy additionally apply.

Right of withdrawal. As a consumer in the EU, the EEA, Switzerland or the United Kingdom, you have a statutory right of withdrawal of 14 days from conclusion of the contract. You declare the withdrawal to Paddle, e.g. via the link in your purchase confirmation or at paddle.net. Because the Premium features are unlocked immediately at your express request:

• For the ongoing Premium service, you owe compensation for the time up to your withdrawal. You will therefore only be refunded the share attributable to the remaining term.
• For digital content already provided to you (e.g. downloaded generated music tracks), the right of withdrawal expires if you consented in the order process to immediate delivery and acknowledged that you thereby lose your right of withdrawal.
• The right of withdrawal applies to the initial purchase of a subscription, not to renewal payments, unless the law provides otherwise.

No other refunds. Beyond this, we do not refund any payments, including no pro-rata refunds upon cancellation during a current billing period, for non-use or for a forgotten cancellation. Exceptions are cases in which the law requires a refund, such as defects that we do not remedy, cancellation of a yearly subscription after its initial term (we then refund pro rata the time after the one-month notice period ends), or if we terminate the contract for reasons for which we are responsible.

Purchases in our apps are handled by Apple or Google. Refunds can only be requested there: from Apple at reportaproblem.apple.com, from Google in your Google Play account under "Subscriptions". We ourselves can neither refund nor cancel app store purchases.

• Website subscription: via "Cancel contracts here" at the bottom of every page, via the link in Paddle's email, or by email to hi@udansa.com.
• App subscription: in the subscription settings of your iPhone or of Google Play.
After cancellation, Premium remains active until the end of the paid period. Monthly subscriptions end at the end of the current month. Yearly subscriptions end at the end of the initial term; thereafter they can be cancelled with one month's notice.

There is no statutory right of withdrawal for courses and events with a fixed date (Section 312g (2) no. 9 German Civil Code). The cancellation terms displayed at the time of booking apply. If a course or event is cancelled, you receive a full refund.

Questions about payments and refunds: hi@udansa.com. udansa GmbH, c/o Impact Hub Dresden, Trompeterstraße 5, 01069 Dresden, Germany.